Support
Support Center
Find answers to common questions or submit a support request. We're here to help.
Getting Started
New to Prima Technologies? After your initial consultation, you'll receive a project onboarding document outlining scope, timelines, and communication channels. Your dedicated project lead will walk you through everything you need to get started.
Billing & Payments
Invoices are issued according to the payment schedule defined in your service agreement. We accept bank transfers and major payment methods. If you have questions about an invoice or need to update payment details, reach out to our finance team at billing@primatech.co.
Technical Support
For active projects, technical support is provided through your project Slack channel or designated communication tool. For post-delivery support, refer to your retainer agreement for SLA details. Critical issues should be flagged with "URGENT" in the subject line.
Security Concerns
If you've discovered a security vulnerability or have a security-related concern, please report it immediately to support@primatech.co. We take all reports seriously and will respond within 24 hours. For our full security policy, visit the Security page.
Response Expectations
General inquiries: 1–2 business days. Active project support: within the SLA defined in your agreement (typically same business day). Security reports: within 24 hours. We operate on Gulf Standard Time (GST, UTC+4) with global availability for active engagements.
Contact
General support: hello@primatech.co. Billing: billing@primatech.co. Security: support@primatech.co. For project-specific inquiries, please use your assigned project channel.